The InCrowd Training Academy offers bespoke training packages run by a dedicated Training Coach, supported by an online training portal that offers a self-serve environment for users to access material on demand 24 hours a day.
Training consists of sessions working through real use cases, usually shortly before deployment, and additional sessions or refresher courses with your coach can be booked through your account manager at any time.
The Academy’s online training portal provides a self-serve environment for users to access material on demand 24 hours a day. Exclusive to InCrowd customers, this library of guides, tutorials and “cheat sheets” also features a request system for new content.
The support team is on hand to cater to all customer needs. Support schedules are created on a per customer basis.
- Round the clock monitoring: monitoring software runs round the clock checks on the entire infrastructure, alerting the team to anomalous metrics and issues.
- Round the clock Engineers: on-call support react to any issues they are alerted to from monitoring solutions. The team use PagerDuty to ensure that the correct engineers are contacted and automated escalation policies ensure that issues are resolved.
- End User Support & customer Support: InCrowd uses support ticket software from ZenDesk for external fan & customer support. Communication platform Slack is also used for day-to-day discussion between the InCrowd team and customers.
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