User data removal
Deleting a fan following a GDPR request used to be a semi-automated process and could take some time for InCrowd services to complete.
The team have created a fan deletion feature in Bridge that allows users to search for fans via name, email address, and ID and trigger a 24-hour deletion flow from all InCrowd services.
If the job fails, there’s a handy re-try button to re-trigger the flow.
The system also keeps an audit trail of deleted records only identifiable via an ID but there all the same for GDPR paper trail purposes.